1. Introduction
Ja77 (referred to as "we", "us", or "the platform") is fully committed to protecting your privacy. This Privacy Policy explains how we collect your personal information, what we use it for, and how we keep it secure.
By using the ja77 website or app, you agree to this Privacy Policy. We recommend reading this document in full so you understand how we handle your data.
2. What Information We Collect
We collect information from you in several ways. The details are outlined below:
Information You Provide Directly
| Data Type | When collected | Purpose |
|---|---|---|
| Name, email address, mobile number | At Registration | Account Creation & Communication |
| Date of Birth | At Registration | Age Verification (18+) |
| National ID / Passport | During KYC Verification | Identity Verification |
| Payment Information (mobile banking number) | During Deposit/Withdrawal | Financial Transaction Processing |
| Address | During KYC Verification | Identity Verification |
Automatically Collected Information
When you use ja77, our systems automatically collect certain technical information:
- IP Address & Device Type
- Browser Type & Operating System
- A log of which pages you visited and how long you spent on them
- Referral URL (how you arrived at our site)
- Cookies & Session Data
- Betting & gaming activity history
3. How Your Data Is Used
Ja77 uses your information for the following purposes. Each purpose is specific and necessary:
Service Delivery & Operations
- To create and manage your account and ensure its security.
- Processing deposits, withdrawals, and betting transactions.
- To verify your identity and age.
- Providing customer support and resolving issues.
Security & Legal Compliance
- To detect fraud, money laundering, and unauthorized activity.
- To meet legal obligations and provide necessary information to the relevant authorities.
- Monitoring user activity to ensure responsible gaming.
Improvement & Personalization
- Analytics to improve your platform experience.
- Delivering promotional offers tailored to your preferences.
- To develop new features and improve existing games.
6. Data Security
Ja77 uses industry-standard security measures to protect your data. Our security infrastructure is outlined below:
- SSL/TLS Encryption: Every connection to the site is secured with 256-bit encryption.
- Data Center Security: Our servers are hosted in internationally certified, secure data centers.
- Regular Audits: Third-party security experts regularly audit our systems.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Access Controls: Only authorized personnel have access to the data they need.
- Breach Response: In the event of a data breach, users will be notified within 72 hours.
7. Data Retention Period
We don't hold your data any longer than necessary. Different types of data are retained for different periods:
- Account Information: For the duration of the active account and 5 years after closure.
- Financial transaction records: 7 years as required by legal obligations.
- KYC Documents: 5 years after account closure.
- Betting History: 3 years after account closure.
- Cookies & Log Data: Up to 90 days.
- Marketing preferences: Updated immediately after you unsubscribe.
Once the retention period expires, your data is securely deleted or anonymized.
8. Your Rights
As a ja77 user, you have the following rights over your own data:
Right to access
You can request to see what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request that your data be deleted under certain conditions.
Right to Restrict Processing
You can request that we pause processing your data under certain circumstances.
Right to Portability
You can request a copy of your data in a machine-readable format.
Right to Object
You can object to your data being used for marketing or profiling purposes.
To exercise any of these rights support@ja77.ws. We will respond within 30 days.
9. Children's Privacy
Ja77 strictly prohibits registration by anyone under the age of 18. We do not knowingly collect any data from minors.
If we become aware that a minor is using our platform, the account will be immediately suspended and all associated data will be deleted.
10. Policy Changes
Ja77 may update this Privacy Policy from time to time. For significant changes, we will:
- Send a notification to your registered email address.
- We will display a clear notice on the platform.
- We will update the "Last Updated" date at the top of the page.
Continued use of the platform after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.
11. Contact
If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:
- Email: support@ja77.ws
- Live Chat: Available on the platform 24/7
- Language: Support available in both Bangla and English